Q&A
1.What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size measurement on our website may be caused by the inconsistency of the supplier's standards. There will be a little difference between the US, European and Asian sizes, plus manual measurement errors. Please carefully measure the size of the clothes. If you have any size problems, you can contact our customer service or handle it yourself according to our return and exchange policy.
2.Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
3.Q: Where are the products shipped from?
A: Our suppliers are all over the world, most of them are located in Spain, the rest are local in the United States, and a small part are from Southeast Asia.
Most of the items are shipped directly from manufacturers, some from our storehouse.
4.Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
5.How Do I Use A Discount Code ?
Our activities will be displayed on the homepage, product details page, and payment interface.If you meet the requirements, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
6.Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
7.Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
8.Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
9.Was I Charged Twice ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
10.Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
--The card may have expired. Check that your card is still valid.
--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
The size measurement on our website may be caused by the inconsistency of the supplier's standards. There will be a little difference between the US, European and Asian sizes, plus manual measurement errors. Please carefully measure the size of the clothes. If you have any size problems, you can contact our customer service or handle it yourself according to our return and exchange policy.
2.Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
3.Q: Where are the products shipped from?
A: Our suppliers are all over the world, most of them are located in Spain, the rest are local in the United States, and a small part are from Southeast Asia.
Most of the items are shipped directly from manufacturers, some from our storehouse.
4.Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
5.How Do I Use A Discount Code ?
Our activities will be displayed on the homepage, product details page, and payment interface.If you meet the requirements, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
6.Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
7.Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
8.Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
9.Was I Charged Twice ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
10.Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
--The card may have expired. Check that your card is still valid.
--You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
--You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
--Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.